Shipping policy
At Candypets Corporation, we are committed to delivering your orders quickly and reliably. Please review our shipping policy below for details on how and when your order will arrive.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and statutory holidays).
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Shipping Locations
We currently ship within Canada, with a focus on British Columbia, including Vancouver and surrounding areas.
At this time, we do not offer international shipping unless stated otherwise.
Shipping Rates
Shipping rates are calculated at checkout based on:
- Order weight and size
- Shipping destination
- Selected shipping method
Occasionally, we may offer free shipping promotions, which will be clearly indicated on our website.
Estimated Delivery Times
Estimated delivery times after dispatch:
- British Columbia: 2–5 business days
- Other Canadian provinces: 4–8 business days
Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, or peak periods.
Shipping Carriers
We ship orders using trusted Canadian carriers such as Canada Post, Purolator, or other reliable courier services.
Tracking Your Order
Once your order has shipped, a tracking number will be sent to you via email. Tracking updates may take up to 24 hours to appear.
Delays & Lost Packages
Candypets Corporation is not responsible for delays caused by shipping carriers.
If your package is lost or significantly delayed, please contact us at [your support email], and we will do our best to assist you.
Incorrect Address
Please ensure your shipping address is accurate at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.
Contact Us
If you have any questions about shipping, feel free to contact us at:
Email: salescandypets@gmail.com
Website: https://candypetscorporation.ca